Are you avoiding conflict? Don't!

Contrary to popular belief, conflict is not something to be avoided but rather embraced as a necessary driver for business growth and improvement.

Many of us have been conditioned to shy away from conflict. We've been told not to discuss politics or religion, and to avoid anything that could potentially create tension. As a result, conflict has gained a negative reputation. However, conflict is essential for generating the best ideas, solutions, and processes. By avoiding conflict, we limit ourselves and settle for subpar outcomes. 

In his book, "The Five Dysfunctions of a Team," Patrick Lencioni emphasizes the significance of conflict as a foundational element for effective teamwork. Lencioni also introduces the concept of a conflict continuum, which portrays negative conflict on both ends. On one extreme, there is harsh, mean-spirited conflict characterized by name-calling and manipulation. On the other end, there is artificial harmony, where individuals refrain from expressing their opinions or concerns, leading to destructive outcomes. 

The key lies in finding the center of the conflict continuum, where constructive conflict resides. Constructive conflict occurs when we are engaged in disagreements concerning ideas, concepts, processes, and strategies rather than personal attacks. Engaging in constructive conflict allows us to explore different perspectives and build upon each other's ideas. By saying, "Yes, and..." instead of "Yes, but..." we create an environment that encourages open dialogue and fosters collaboration. 

When we fail to address conflicts regarding ideas and concepts, they often manifest as personal attacks outside the meeting room. Apathy and artificial harmony become prevalent, hindering progress, and generating negativity. By avoiding constructive conflict, we miss out on the opportunity to improve our solutions, strategies, and relationships. 

 To unlock the true potential of conflict, we must be willing to stay in the constructive zone for longer periods. Conflict is not something to be feared or avoided but rather embraced as a tool for growth. By pushing through discomfort and engaging in healthy, constructive conflict, we open ourselves up to better solutions and outcomes. 

Conflict is an inherent part of any organization, whether it's a family business, a non-profit board, or a for-profit company. By recognizing the value of conflict and actively engaging in constructive disagreements, we can unleash the power of diverse perspectives, innovative ideas, and collaborative problem-solving. 

Embrace conflict, stay in the constructive zone, and witness the transformative impact it can have on your personal and professional growth.

Only Action gets you closer to your dreams - do something that your future self will thank you for.

-Coach Rory Sheppard