Comprehensive seminar providing essential skills critical to delivering consistent customer service. Transform prospects and leads into raving fans through techniques that the best companies use every day.
Zoom-based Webinar
Monday, April 24th 1:30-4:30
Your customer needs to know that you listened and that you understood. The first step is to match their sense of urgency.
Your word is your bond. Nothing breaks trust faster than not meeting your commitments. If you commit, your customer MUST "consider it done!"
Inconsistency kills customer confidence. Build from a consistent, reliable base of performance.
Your most profitable customer is your repeat customer. Additional services and offerings can dramatically improve overall profitability.
Head Coach &
Business Strategist
Coach &
Operations Management
Coach &
Business Development
Your trainers for this course have decades of experience working for organizations known for delivering exceptional service in some of the toughest retail environment.
Monday, April 24th
1:30 PM - 4:30 PM
Zoom webinar
Meet with a coach at 15-day mark following seminar, in a 3-person cohort check-in.
A group session will be facilitated at 30-day mark to answer any detailed questions.
Receive tools to use and gain access to weekly coaching newsletter
This course is designed to practice what we preach! Building understanding and know-how through practical application & role playing of the methodologies we teach, because the best way to learn is to teach.
HOURS
DISCIPLINES
EXPERIENCE
RESOURCES
Transform current customers, prospects, and leads into raving fans through techniques that the best companies use every day.
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