Customer Service

Webinar

Comprehensive seminar providing essential skills critical to delivering consistent customer service. Transform prospects and leads into raving fans through techniques that the best companies use every day.

$299 - Enroll Today

Zoom-based Webinar

Monday, April 24th 1:30-4:30

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Days
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Hours
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Minutes
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Seconds

Here is What We Will Cover

Sense of Urgency

Your customer needs to know that you listened and that you understood. The first step is to match their sense of urgency.

Consider It Done!

Your word is your bond. Nothing breaks trust faster than not meeting your commitments. If you commit, your customer MUST "consider it done!"

Consistency in Delivery

Inconsistency kills customer confidence. Build from a consistent, reliable base of performance.

How Else Can I Help?

Your most profitable customer is your repeat customer. Additional services and offerings can dramatically improve overall profitability.

we will work with you to

  • define your target customer
  • evaluate current levels of customer service
  • identify key needs that customers seek your business to fill
  • develop key metrics for processes used to deliver on those needs
  • create a list of customer service values that will help in decision making 
  • commit to 3-5 key actions that you can take immediately to improve your customer service

Subject Matter Experts

Rory
Sheppard

Head Coach &

Business Strategist

Tiffani
Carter

Coach &

Operations Management

Anthony
Gale

Coach &

Business Development

Your trainers for this course have decades of experience working for organizations known for delivering exceptional service in some of the toughest retail environment.

  • Tiffani Carter spent 10+ years with Chick-fil-A as a corporate trainer and trouble-shooter.
  • Rory Sheppard spent 15 years with H-E-B Grocery, 7 years with Whataburger.
  • Anthony Gale spent 13 with Ameripride/ Aramark.

Are you ready?

Monday, April 24th

1:30 PM - 4:30 PM
Zoom webinar

 $299 - Enroll Today

An innovative half-day seminar, with built-in periodic learning reinforcement

COHORT CHECK-INS

Meet with a coach at 15-day mark following seminar, in a 3-person cohort check-in.

GROUP COACHING

A group session will be facilitated at 30-day mark to answer any detailed questions.

TRAINING BENEFITS

Receive tools to use and gain access to weekly coaching newsletter

Learn Then Do Method

This course is designed to practice what we preach! Building understanding and know-how through practical application & role playing of the methodologies we teach, because the best way to learn is to teach.

3

HOURS

4

DISCIPLINES

1

EXPERIENCE

9+

RESOURCES

Are you ready?

Transform current customers, prospects, and leads into raving fans through techniques that the best companies use every day.

 $299 - Enroll Today